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Free Product as Market Entry Strategy for Hard-to-Sell Segments

When targeting customer segments known for difficult sales processes, offer the initial product for free to establish relationships and trust before monetizing

Decision Rule

If the customer segment is notoriously hard to sell to, consider giving away your first product to get in the door

How It Works

Overcomes initial resistance, proves value through usage, and creates switching costs once integrated

Failure Modes

Never finding a way to monetize the free users

Attracting only low-value customers who won't pay

Not having a clear path from free to paid

Example Decision

Give away the school absence line system for free to get integrated into school systems, then upsell additional administrative tools once established