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Replace human customer support team with AI agents that handle tickets, refunds, and system integrations

E-commerce businesses, SaaS companies with predictable support patterns

1-2 weeks for basic setup, 1-2 months for full replacement

What Success Looks Like

AI handles 80-90% of support tickets autonomously, processes refunds, checks order status, escalates complex issues to humans

Steps to Execute

Audit current support ticket types and frequency

Create knowledge base with FAQs and policies

Set up integrations with Shopify, Stripe, other systems

Configure computer use for systems without APIs

Build escalation workflows for complex cases

Add human approval for refunds/sensitive actions

Test with subset of tickets before full deployment

Monitor and iterate based on customer satisfaction

Checklist

Support ticket analysis completed

Knowledge base populated

System integrations tested

Escalation rules defined

Human oversight workflows configured

Customer satisfaction metrics baseline established

Inputs Needed

Historical support tickets
Company policies and procedures
System credentials (Shopify, Stripe, etc)
Escalation team contact information
Customer satisfaction targets

Outputs

Automated ticket responses
Processed refunds and exchanges
Order status updates
Knowledge base updates
Escalation notifications
Performance analytics

Example

“E-commerce business spends $12K/month on Philippines-based support team. Agent handles refund requests by checking Shopify orders, processing Stripe refunds, and updating customer with confirmation.”