My First Million
The best business ideas come from noticing what's working and doing it better, faster, or for a different audience.
Fan-First Experience Design
A systematic approach to designing every touchpoint of customer experience by prioritizing customer delight over traditional business practices
How It Works
Study end-to-end customer journey, identify pain points, then create solutions that may cost money but build massive goodwill and differentiation
Components
Map entire customer journey from awareness to post-purchase
Identify every friction point and fee that annoys customers
Design solutions that eliminate friction even at business cost
Create 'weird' memorable moments that generate word-of-mouth
Institutionalize these practices as company standards
Measure engagement and retention rather than just short-term profit
When to Use
In commoditized industries where customer experience is the primary differentiator, when building a premium brand, when customer lifetime value is high
When Not to Use
In pure price competition markets, when margins are extremely thin, when customers prioritize convenience over experience
Anti-Patterns to Avoid
Example
“Concert venue charges flat $50 ticket price with no additional fees, includes all food and drinks, pays customer parking fees, and has staff personally call within 10 minutes of ticket purchase to explain the experience”
Related Knowledge
Fan-First Business Models
Businesses structuring operations around customer delight rather than profit maximization, accepting lower margins to bu
Transform a failing traditional business into a differentiated entertainment experience
Waiting list demand exceeding capacity, premium pricing without price resistance, word-of-mouth marketing driving growth
Use visual data to systematically improve customer engagement and experience
Measurable increase in customer engagement duration, reduced early departures, improved conversion at key moments, data-
conventional-wisdom-trap
premature-scaling
Daily Idea Muscle Training
A systematic practice of generating exactly 10 new ideas every single day to strengthen creative thinking capacity