My First Million
The best business ideas come from noticing what's working and doing it better, faster, or for a different audience.
Good Agent vs Bad Agent Decision Rule
Quickly assess whether a customer service representative can actually help you, and hang up immediately if they can't
Decision Rule
Within first 2-3 minutes, determine if agent understands your problem and has authority to solve it. If not, politely end call and try again
How It Works
Saves time by avoiding dead-end conversations and increases chance of reaching someone who can actually help
Failure Modes
Being too quick to judge agent capabilities
Not giving agent chance to escalate or find solution
Burning through multiple agents without clear ask
Example Decision
“Calling Schwab to get special ATM withdrawal limits - if first agent says 'impossible,' hang up and call again until finding agent who understands business use case”
Related Knowledge
Get large institutions to bend standard rules through strategic communication
Institution agrees to exception that normally wouldn't be granted
Altruism-Narcissism Intersection
Successful consumer products must satisfy both selfish desires (narcissism) and moral/social good (altruism) to create s
Curiosity is a superpower
Genuine curiosity about others creates disproportionate advantages in relationships, learning, and business outcomes
Venture capital is bifurcating into two strategies: 70% growth deals at high valuations betting on 5
The potential for $100B+ outcomes in AI means the math works even with extremely high valuations and loss rates, similar
There will be mass unemployment in tech and knowledge work within 2 years, with entire job categorie
AI can already perform many knowledge work tasks better than humans, and companies will eliminate roles once they realiz
D2C to Boutique Wholesale Platform
D2C brands struggle to efficiently sell wholesale to small boutiques due to manual processes for discovery, outreach, or