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Hybrid AI-Human Handoff Framework
A system design that uses AI for initial interaction and seamlessly transfers complex or high-value interactions to humans
How It Works
AI handles routine tasks 24/7 while identifying complexity triggers that warrant human intervention, optimizing for both cost and quality
Components
AI handles initial screening and routine tasks
Complexity detection triggers human handoff
Seamless transfer with context preservation
Human takes over for nuanced interactions
When to Use
When dealing with high-stakes interactions, complex requests, or sales situations where human touch adds significant value
When Not to Use
For purely informational queries or when human resources are extremely limited
Anti-Patterns to Avoid
Example
“Sales qualification where AI qualifies leads but transfers to human when prospect is ready to buy or has complex requirements”