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Four-Step Voice AI Agent Workflow
A systematic approach to building voice AI agents with four core components: listen, understand, respond, and act
How It Works
Each step leverages specific technologies to create a seamless voice-to-action pipeline that can integrate with existing business systems
Components
Step 1: Listen - Convert voice to text using speech-to-text technology
Step 2: Understand - Use LLM to interpret intent and extract entities
Step 3: Respond - Generate appropriate response using text-to-speech
Step 4: Act - Execute actions in business systems via APIs
When to Use
When building any voice AI agent that needs to take actions beyond simple conversation
When Not to Use
For simple chatbots that don't require voice input or system integrations
Anti-Patterns to Avoid
Example
“Property management voice line that listens to 'toilet broken', understands it's urgent, responds with confirmation, and creates a high-priority ticket in the management system”